Effective November 11th 2005
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the catalinaguitars.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you may submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipients address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information
We use the information you provide about yourself or someone else when placing an order only to process, ship and confirm delivery of that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website by signing up for an account. During registration, you may also subscribe or unsubscribe to our periodic newsletter by checking a box. Information you submit on our website will not be used for this purpose unless you subscribe.
This site gives you the option for changing and modifying information previously provided. To make changes to your information, go to the "My Account" section, or send us an email by visiting
Contact Us
We use non-identifying and aggregate information to better design our website. For example, we monitor numbers of visits to our website pages. We do not use or disclose information collected by this monitoring activity that could be used to identify individuals who visit our site.
At Catalina Guitars, we understand the importance of your privacy and do not loan, rent, sell, or otherwise share any of your personal information in ways unrelated to the ones described above.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. Catalina Guitars web shopping cart is protected by Geo Trust 128 bit SSL encryption technology. When you are viewing a secure https page, you will also see the GeoTrust seal in the left hand side of the footer at the bottom of the web pages. You may also click on this seal to verify its validity. You can be sure that your computer and our server are assured of each others identity. You can also be sure that the information transfered between them cannot be intercepted, deciphered or interpreted by any other outside party. Your personal information is also limited and controlled off-line. Only employees directly involved in the processing of your order are permitted access to your information.
Server Security
Our website and personal account information are maintained within a datacenter in a secure facility. The datacenter facility has twenty four hour security monitoring and security controlled authorized personnel access.
Cookies
We use "cookies" on this site. A cookie is a piece of data that gets stored on your computer hard drive to help us improve your access to our site and to help identify you when you make repeat visits to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links to other sites
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Our Commitment To Childrens Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain it by going to the "My Account" section, or send us an email by visiting
Contact Us
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us toll free at (866) 507-8786 or send us an email by visiting Contact Us
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