FREE US Shipping on orders over $99!

Product orders totalling over $99, under 4 LBS total shipping weight and shipping to a US destination qualify for FREE ground shipping (2-9 days). The FREE shipping service may not include package tracking. You may still choose preferred, faster, paid shipping methods during the checkout process.

Viewing Shipping Costs

You can check the shipping cost of the tiems in your shopping cart before you checkout. Just place the items in the shopping cart and click on "View Shipping Cost". The shipping cost window will show the available shipping methods, costs for each and eligibility for free shipping.

All shipping charges are calculated by estimated package weight. Our shopping cart totals the weight of all items in your shopping cart and quotes the shipping cost.

US Domestic Shipping

We recommend shipping using USPS Priority Mail with Delivery Confirmation. We will also ship this way on Saturday!USPS Priority Mail shipping takes 2-3 days to arrive at a US lower 48 shipping destination. A guitar pickup, guitar pickup set or a set of tuners will normally cost from $5.05 depending on overall package weight.

International Shipping

Yes we do ship internationally to many countries, including Canada, Australia, European Countries, South & Central America.

Since we review every order for completeness and credit security, we do not guarantee same day shipping for international orders. We also reserve the right to refuse an order for any reason.

It is also your responsibility to pay customs excise taxes and applicable brokerage fees upon entry to your country. Please do not ask us to mark packages as gifts for the purposes of avoiding taxes - This is illegal.

Processing, Inventory & Tracking

Internet & telephone orders are processed and shipped on the same day they are placed, so long as they are placed before 2:00pm Arizona time. Orders placed on weekend days, holidays or after 2:00pm Arizona time will be processed on the following business day.

Our on-line shopping cart keeps track of inventory and will notify you if a particular item you add to your shopping cart is out-of-stock – In such cases, shipping will likely be delayed. We will contact you either by email or phone to let you know when delayed product can be shipped. We will also ask you at this time if you would like your order shipped partial, with the back ordered item to follow, or if you would like the entire order shipped at the time all product is available.

We keep you informed of the status of your order by email. You will receive an email confirming the shipment of your items and providing you with a tracking number if the shipping service you choose provides one.

Damaged Shipments

We carefully pack all shipments to ensure that they arrive safely and intact with our customers. Upon receipt of your shipment, carefully check the condition of the packaging of the items and check the items themselves for damage. If your shipment has arrived damaged, do not accept delivery. Report damage to us at Catalina Guitars (866) 507 8786 or email by visiting Contact Us

Returns

We do not accept returns of pickups that have been installed or used in any way.
Products can only be accepted for return in their original packaging.
All returned pickups are subject to a 15% restocking fee. Other products may also be subject to restocking fees at the discretion of Catalina Guitars.
We do not refund shipping costs for original purchase or return.
Returns will be accepted up to 30 days following the original purchase date.

Before returning the product to Catalina Guitars you must call (866) 507-8786 to request a returned goods authorization number (RGA). Include a copy of the original sales receipt with the return shipment and clearly mark the RGA number on the outside of the package. Return the product in its original manufacturers packaging in re-saleable condition.

Please note: Product returns cannot be accepted without either RGA or copy of the original sales receipt.